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At The French Paradox, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Statement explains how we collect, use and protect your personal data when you visit our website or place an order through our online shop.
1. Who we are
The French Paradox is a wine shop based in Dublin, Ireland.
For the purposes of data protection legislation, The French Paradox is the data controller responsible for the personal data collected through this website and in connection with online orders.
If you have any questions about how we handle your personal data, you can contact us at:
The French Paradox
53 Shelbourne Road
Dublin, Ireland
Email: wineshop@thefrenchparadox.com
Phone: +353 (0)1 660 4068
2. What personal data we collect
We only collect personal data that is necessary to provide our services and operate our website.
Depending on how you interact with us, we may collect:
- Your name and contact details.
- Your email address and telephone number.
- Billing and delivery information when you place an online order.
- Information you provide when contacting us through a contact form or by email.
- Details of your orders and purchases.
- Any other information you voluntarily provide to us in connection with an enquiry or order.
We do not intentionally collect sensitive personal data through our website.
3. How we use your personal data
We use your personal data only when necessary for legitimate business purposes, including to:
- Process and fulfil online orders.
- Arrange deliveries and Click & Collect orders.
- Process payments and manage transactions.
- Respond to enquiries and requests submitted through our contact forms or other communication channels.
- Communicate with you about an order or enquiry.
- Provide customer service and resolve issues.
- Maintain and improve the operation of our website and online shop.
- Comply with our legal and regulatory obligations.
We will not use your personal data for purposes that are incompatible with the reasons for which it was originally collected.
4. The legal basis for processing your data
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases, where applicable:
- Contract: when processing your information is necessary to fulfil an order or provide a service you have requested.
- Legal obligation: when we are required to retain or process information to comply with applicable laws and regulations.
- Legitimate interests: where processing is necessary for the effective operation and management of our business, provided that your rights and interests are not overridden.
- Consent: where you have voluntarily provided consent for a specific use of your personal data.
Where we rely on your consent, you may withdraw that consent at any time.
5. How we protect your information
We take reasonable and appropriate measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to customer information is limited to those who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee the absolute security of information transmitted to or through our website.
6. Sharing your personal data
We do not sell, rent or trade your personal data.
We only share personal information where this is necessary to operate our business, fulfil your order, provide a service you have requested, or comply with a legal obligation.
For example, information may need to be shared with payment or delivery service providers where necessary to process a transaction or deliver your order.
Where third parties process personal data on our behalf, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection laws.
7. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, maintain appropriate business and financial records, and comply with our legal obligations.
The length of time we retain information will depend on the nature of the information and the reason it was collected.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Your data protection rights
Under applicable data protection laws, including the GDPR, you may have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request the deletion of your personal data in certain circumstances.
- Ask us to restrict the processing of your personal data in certain circumstances.
- Object to certain types of processing.
- Request the transfer of your personal data to another organisation where applicable.
- Withdraw consent where we rely on consent as the legal basis for processing.
To exercise any of these rights, or if you have questions about how we use your personal data, please contact us using the details provided above.
You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe that your personal data has been processed in a way that breaches applicable data protection law.
9. Cookies and website technologies
Our website may use cookies and similar technologies to ensure that the website functions correctly and to support features such as online shopping and the operation of your account.
Cookies are small text files that are stored on your device when you visit a website. Some cookies are essential for the website to function, while others may be used for analytics or other purposes.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or online shop.
10. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes to our business, website, services or legal obligations.
Any updates will be published on this page, and the “Last updated” date at the top of this statement will be amended accordingly.
11. Contact us
If you have any questions about this Privacy Statement, how we handle your personal data, or wish to exercise your data protection rights, please contact us:
The French Paradox
53 Shelbourne Road
Dublin, Ireland
Email: wineshop@thefrenchparadox.com
Phone: +353 (0)1 660 4068