Service & Delivery
Service & Ordering
Our entire selection of wines and accessories is available to explore through our online shop, offering you the possibility to browse our cellar at your own pace, wherever you may be.
Each bottle has been carefully selected by our team with a focus on character, balance, and expression, reflecting the spirit of The French Paradox. From everyday pleasures to more exceptional discoveries, we aim to offer a collection that is both accessible and distinctive.
Should you need any guidance, recommendation, or simply a second opinion, we are always delighted to assist. Wine is, above all, a matter of sharing and conversation, and we take great pleasure in helping you find exactly what you are looking for—or perhaps something you had not yet considered.
You are welcome to reach out to us at any time via our contact page, where our team will be happy to respond personally to your request.
Delivery & Collection
At present, we are pleased to offer shipping throughout Ireland only.
We provide complimentary delivery for all orders within Dublin 4, as well as for any order exceeding €150. For all other purchases, a flat delivery fee of €15 applies, ensuring a simple and transparent service regardless of order size.
Should you prefer, you are very welcome to collect your order in person, free of charge, from our Ballsbridge shop. Our team will be delighted to prepare your wines for collection and welcome you in store.
Please note that, in order to ensure the highest level of care and availability, certain wines are stored off-site in bond. As a result, we kindly ask you to allow an additional business day for the preparation of some orders.
If you have any specific requirements or timing constraints, we are always happy to assist in accommodating your needs wherever possible.
Presentation & Care
We believe that the experience of wine begins long before the bottle is opened. Whether a purchase is intended as a personal discovery, a dinner table companion, or a thoughtful gift, we take particular care in how each order is prepared and presented.
For orders placed through our online shop, every bottle is carefully wrapped and securely packed to ensure it arrives safely and in perfect condition. We work with the same attention to detail for a single bottle as we do for larger collections, so that each delivery reflects the care with which our wines are selected.
In store, bottles purchased from our wine shop can be elegantly presented in a French Paradox wine bag, offering a refined and practical way to carry your selection or present it as a gift. We believe that even the smallest details contribute to the pleasure of the experience.
Whether collected in person or delivered across Ireland, each order is prepared with the intention of making the moment feel considered, seamless, and special from beginning to end.
Returns & Exchanges
We take great care in the preparation and handling of every order. However, should there be any issue with your purchase, we would always encourage you to contact us directly so that we may assist you personally and find the most suitable solution.
If you decide to return or exchange an item, we are happy to offer two options for your convenience:
Complimentary returns in person at our Ballsbridge shop
Returns by post at your expense
Unless a bottle is deemed corked or faulty, all returned items must be unopened and kept in resalable condition.
Should a wine appear faulty, we would be grateful if you could contact us with as much information as possible regarding the bottle and vintage, so that we may review the matter appropriately.
To initiate a return or exchange, please contact our team at:
returns@thefrenchparadox.com
We remain, at all times, committed to offering a thoughtful and attentive service, and will always do our best to assist you promptly and fairly.
